The Complaints Specialist will tell you about the complaints process and hear your complaint. If your complaint is not accepted, the Complaints Specialist will explain why and tell you if there is another process to have your complaint reviewed.
You have the option of choosing a Complaints Resolution Process or an Administrative Review.
The Complaints Specialist can help you talk to your worker or their supervisor about your concerns and help you come to a resolution.
A person who is not involved in your complaint will review your concerns and may make recommendations. You will receive an explanation for the decision. Once the Administrative Review is complete, your complaint is closed.